ku8 Privacy Policy

This Privacy Policy ("Policy") applies to all users of the ku8 platform. By using the ku8 website, mobile app, or any other service, you are considered to have accepted the terms of this Policy. Along with reading this Policy, you are encouraged to review our Terms and Conditions, as both documents together govern your relationship with ku8.

1 Types and Sources of Information Collected

1.1 Registration and Account Information

When you open an account with ku8, we collect your full name, date of birth, mobile number, email address, and verification information related to your national identity. This information is used to verify your account and ensure security. It is the user's responsibility to keep their account information accurate and up to date.

1.2 Financial Transaction Information

During deposit and withdrawal processes, we record the transaction date, amount, and information associated with the payment method used. ku8 currently handles transactions through four methods: bKash, Nagad, Rocket, and bank transfer. Financial information is never sold to third parties.

1.3 Technical and Usage Information

When you use the ku8 platform, certain technical information is collected automatically — such as your IP address, browser type and version, operating system, device type, and details about the time spent on the site and pages visited. This information helps improve service quality and detect fraudulent activity.

1.4 Cookies and Similar Technologies

The ku8 website uses cookies and local storage technologies. These remember your login status, save your language preferences, and ensure the functionality of the service. Cookies can be disabled from your browser settings, though this may limit certain services.

2 Purposes for Using Information

ku8 uses the information collected for the following purposes:

• To create, verify, and manage accounts
• To process deposits, withdrawals, and other financial transactions
• To manage gaming services and bonus offers
• To detect and prevent suspicious activity and fraud
• To communicate with you — for support, notifications, and updates
• To improve platform functionality and user experience
• To comply with applicable laws and regulations

2.1 Marketing Communications

If you have given your consent at registration or afterwards, ku8 may send notifications about bonus offers, promotions, and new services. This consent can be withdrawn at any time through account settings or by contacting support.

3 Data Storage and Security Measures

3.1 Technical Security Measures

ku8 uses SSL encryption technology to protect user data, which prevents unauthorized third-party access during data transmission. Servers are operated in a secure environment and undergo regular security reviews.

3.2 Access Control

Only ku8 staff who require access to specific data for service operations are granted that access. All staff operate under strict confidentiality agreements, and unauthorized use of user data is completely prohibited for them.

3.3 Data Retention Period

Your information is retained while your account is active and, after account closure, for the period required to meet applicable legal obligations. Records of financial transactions may be retained for an extended period.

4 Data Disclosure and Sharing with Third Parties

4.1 Service Provider Partners

Where necessary for service operations, ku8 may share limited information with certain trusted third parties — such as payment processors, game software providers, and technology partners. These partners may only use the information to perform the specific service, and they are not permitted to use it for any other purpose.

4.2 Legal Obligations

ku8 may provide necessary information in response to a court order, a lawful request from an investigating authority, or as required by applicable law. Such disclosures are always kept to the minimum necessary.

4.3 Prohibition on Sale of Data

ku8 never sells user personal information or transfers it to third parties for marketing purposes. The use of data is always limited to the purposes stated in this Policy.

5 User Rights

While using the ku8 platform, you have the following rights:

5.1 Right to Know

You can contact the support team at any time to find out what information ku8 holds about you and for what purposes it is being used. ku8's support team provides assistance in Bengali and English via 24/7 live chat and email.

5.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you may request a correction through account settings or by contacting support. Keeping accurate information is important for secure account management.

5.3 Right to Close Account

You may request to permanently close your ku8 account at any time. Even after account closure, information that is legally required will be retained for a specified period. For information about responsible gaming, please visit our Responsible Gaming page.

5.4 Right to Withdraw from Marketing Communications

If you do not wish to receive promotional messages or notifications, you can opt out at any time through account settings or by informing the support team. This does not stop general account notifications.

6 Protection of Minors' Data

All ku8 services are for persons aged 21 or older only. ku8 does not knowingly collect or process data from anyone under the age of 21. If it becomes known that data from a minor has been collected, it will be deleted immediately and the associated account will be closed. For more information on this matter, details are available on our Responsible Gaming page.

7 International Data Transfers

Some of the servers and services used by ku8 may be located outside Bangladesh. In such cases, your data may be transferred to another country. Regardless of where it is stored, the security standards described in this Policy are maintained and the use of data is always limited to the purposes stated here.

8 External Links and Third-Party Sites

The ku8 platform may have connections to third-party services such as payment gateways or game providers. These services have their own privacy policies, for which ku8 is not responsible. You are advised to review the policies of third-party sites before accessing them.

9 Policy Changes and Updates

ku8 may update this Privacy Policy as needed. If significant changes are made, a notification will be sent to your registered mobile number or email. Continued use of the platform after changes are made will be considered acceptance of the updated policy. The date shown at the top of the page indicates the date of the most recent change.

10 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy, please contact the ku8 support team. Our support team is available in both Bengali and English via 24/7 live chat. You can also reach us by email: [email protected]

For general questions, you may also visit our Frequently Asked Questions (FAQ) page, where answers to many common questions about accounts, payments, and services can be found.