ku8 Terms and Conditions

These terms and conditions ("Terms") form a legal agreement between the ku8 platform ("Platform" or "Service") and the user ("you" or "Member"). By registering on the platform or using the service in any way, you confirm that you have read, understood and accepted these Terms in full.

ku8 is an online gaming and sports betting platform that offers slots, live casino, cricket betting and other entertainment services to Bangladeshi users. These Terms apply to all services, bonuses, promotions and payment activities.

For a general overview of our services, you may visit the ku8 About Us page. These Terms complement the information described there, but this document takes precedence on all legal matters.

2.1 Age Requirement

To open an account on ku8 and take part in any gaming activity, the user must be at least 21 years old. Providing a false age at registration is a serious breach and may result in the account being closed immediately. Government-issued identification may be requested as proof of age during verification.

2.2 Information Provided at Registration

All information provided when applying for membership must be accurate, complete and up to date. If any details change, the platform's support team must be notified and the information updated as soon as possible. Registering with false or misleading information is a breach of these Terms.

2.3 One Account Policy

Each person may operate only one account. If multiple accounts belonging to the same person are identified, all accounts will be suspended and any bonuses or winnings earned from those accounts will be considered void.

ku8 may conduct an identity verification process (KYC) at any time to confirm registration eligibility. Failure to cooperate with this process may result in the account being temporarily restricted.

3.1 Protecting Login Credentials

It is your sole responsibility to keep your account username and password completely confidential. Sharing, lending or selling your login details to any third party is strictly prohibited. If you notice any suspicious activity on your account, you must notify the support team immediately.

3.2 Account Responsibility

You are personally responsible for all activities, transactions and bets carried out from your account. If someone claims that your account was used without your permission, the full burden of proving that claim rests with the user. ku8 is not liable for losses of this kind.

3.3 Technical Security

ku8 uses SSL encryption and other security measures to protect your account and data. For details on how personal information is collected, stored and used, please read our Privacy Policy.

4.1 Deposit Rules

The minimum deposit amount on ku8 is ৳200. Deposits can be made via bKash, Nagad, Rocket and bank transfer (including BRAC Bank, Dutch-Bangla Bank and other major national banks). If the account details provided at the time of deposit are incorrect, the transaction may not be processed.

Deposited funds may only be used through the registered account. Deposits made by or on behalf of a third party are not accepted.

4.2 Withdrawal Rules

The minimum withdrawal amount is ৳500. Withdrawals can be made via bKash, Nagad, Rocket and bank transfer. Withdrawal requests are generally processed within 5 to 30 minutes, though some cases may be delayed if identity verification is required.

Before submitting a withdrawal request, you must ensure that the wagering requirements for any active bonus on your account have been met. If the requirements have not been met, the withdrawal request may not be processed.

4.3 Transaction Security

ku8 uses end-to-end encryption for all financial transactions. If there is a problem with any transaction, support is available 24/7 via live chat or email.

5.1 Welcome Bonus Terms

New members at ku8 receive a 150% bonus on their first deposit, up to ৳10,000. For example: depositing ৳1,000 gives a ৳1,500 bonus, bringing the total balance to ৳2,500. Before withdrawing, a wagering requirement of 10 times the bonus amount must be met — that is, bets totalling ৳1,500 × 10 = ৳15,000 must be placed.

Bonus funds cannot be withdrawn directly — they may only be used to play games. Winnings earned from bonus funds become eligible for withdrawal once the wagering requirements have been met.

5.2 General Bonus Policy

Each bonus offer has its own specific terms and validity period, which are clearly stated when the offer is presented. It is the user's responsibility to read the detailed terms of any bonus offer before taking it up.

• Bets placed with bonus funds must stay within the set limits.
• Claiming bonuses from multiple accounts is strictly prohibited.
• If bonus abuse is detected, the bonus will be cancelled.
• ku8 reserves the right to modify or withdraw any bonus offer.

5.3 VIP Program

The ku8 VIP program has three tiers: Bronze (up to 0.5% weekly cashback), Silver (up to 1.0% weekly cashback) and Gold (up to 1.5% weekly cashback). Weekly cashback is calculated based on the net loss for that week (total losses minus total winnings). Example: a Silver tier member with a net loss of ৳20,000 in a week will receive ৳20,000 × 1.0% = ৳200 cashback. The criteria for moving between VIP tiers are determined based on overall playing history and activity.

ku8 believes that gaming is a form of entertainment — not a source of income. We are committed to providing a safe and responsible gaming environment for our members.

Users may request that deposit limits, session limits or a temporary break be set on their account. These features can be activated through the support team. If signs of gaming addiction or excessive spending appear, seeking help is strongly encouraged.

For more information on responsible gaming and how to protect yourself, please read our Responsible Gaming Guide. All ku8 services are strictly prohibited for anyone under 21 years of age.

The following activities are strictly prohibited on the ku8 platform:

• Operating multiple accounts for the purpose of abusing bonuses.
• Playing games using third-party software, bots or automated systems.
• Deliberately exploiting technical errors or bugs on the platform.
• Using an account for money laundering or illegal transfer of funds.
• Conducting fraudulent activities against other members.
• Attempting to interfere with or hack the platform's security systems.
• Opening an account using a false identity or another person's identification.
• Operating an account on behalf of or for the use of a minor.

If any such activity is detected, ku8 reserves the right to close the account immediately, forfeit the balance and take legal action where necessary.

All content on the ku8 platform — including logos, graphics, software, text, images and designs — is protected under intellectual property law. Reproducing, distributing, publishing or using this content for commercial purposes without prior permission from ku8 is prohibited.

Software and content belonging to third-party game providers are protected under their own intellectual property laws. These games are provided for users' personal entertainment only and may not be used for any other purpose.

ku8 accepts no liability in the following situations:

• A game session is interrupted due to loss of internet connection or technical issues.
• Use of the service is disrupted due to a problem with the user's own device or software.
• Loss occurs due to a technical fault on the part of a third-party game provider.
• Loss occurs as a result of an unauthorised person gaining access to the user's account.
• The service is temporarily unavailable due to external circumstances (such as natural disasters or government directives).

Every effort is made to resolve technical issues as quickly as possible. However, uninterrupted service cannot be guaranteed.

10.1 Closure by ku8

ku8 may temporarily suspend or permanently close an account if any clause of these Terms is breached. Action may be taken without prior notice, particularly in cases of fraudulent activity.

10.2 Closure by the User

You may request closure of your account at any time. An opportunity to withdraw any eligible balance will be provided before the account is closed; however, any bonus for which the wagering requirements have not been met will be cancelled.

10.3 Inactive Accounts

An account may be marked as inactive if there has been no login or transaction for an extended period. To reactivate an inactive account, please contact the support team.

If there is a dispute or complaint on any matter, it must first be submitted to ku8's support team. The support team will review the dispute and resolve it directly where possible.

For complaints relating to game results, server records will be considered the final evidence. If an incorrect payout occurs due to a technical error, ku8 reserves the right to correct the difference, even after the result has been displayed.

For help resolving disputes, relevant information can be found on our FAQ page. If a resolution is not found there, please contact us directly via live chat.

If you have any questions or need clarification about these Terms, please contact the ku8 support team. Support is available seven days a week, twenty-four hours a day.

• Live Chat: Direct chat support is available after logging in to the platform.
• Email: [email protected]

Support is provided in both Bengali and English. For urgent matters, use live chat for a faster response.

These terms and conditions were prepared in Bengali. In the event of any linguistic ambiguity, the Bengali version shall be considered final. ku8 reserves the right to change these Terms at any time. Continuing to use the platform after any change means the new terms have been accepted.